Order

Overview

The Order module allows you to view, process, and manage orders from all your connected e-commerce platforms (Lazada, Shopee, TikTok, etc.) in one centralized location.

To access this page, navigate to Orders in the sidebar menu.

The Order Management interface is organized into tabs representing each stage of the order lifecycle. You can:

• Filter orders by date range
• Search by Order ID or Store Name
• Perform bulk actions (packing, shipping, printing)
• Track order status across all platforms

Order Statuses

Orders are categorized into the following status tabs:

Status	Description
Unpaid	Orders placed but not yet paid by the customer
New Order	Paid orders ready to be processed
To Process	Packed orders waiting to be shipped
To Ship	Orders ready for courier handover
Shipped	Orders currently in transit
Delivered	Orders successfully delivered to the customer
Completed	Orders finalized and closed
To Cancel	Buyer-initiated cancellation requests pending seller approval
To Return	Buyer-initiated return requests pending seller approval
Others	Orders with special or exceptional statuses

Order Processing Workflow

The order processing flow moves through several stages. Different actions are available at each stage.

Step 1: Pack New Orders

1. Select orders by clicking the checkbox next to each order
2. Click the Pack button
3. Packed orders will move to the To Process tab

Step 2: Process Orders for Shipping

1. Select orders by clicking the checkbox next to each order
2. Click the To Ship button
3. Orders will move to the To Ship tab
4. (Optional) Click the Scan icon to use the Scan To Ship feature for faster processing

Print Picking Document

1. Click the Print Picking List button to generate the following:
   • Picking List Summary: A consolidated list of all order items for batch picking
   • Picking List: Individual picking lists generated per order, including barcodes
2. The printed picking list can be used together with the Scan To Ship feature to speed up order fulfillment

Step 3: Scan To Ship (Optional)

1. Click on the screen and scan the barcode from the picking list
2. Alternative: Type the barcode number manually and press Enter

Action	Description
Print AWB	Print Air Waybills for selected orders
Print Courier Manifest	Generate a manifest for courier pickup

Step 4: To Ship

Action	Description
Print AWB	Print Air Waybills for selected orders
Print Courier Manifest	Generate a manifest for courier pickup

Step 5: Self Deliver

Action	Description
Mark as Delivered	Mark the order as delivered

Step 6: Post Orders to SQL Account

Once orders reach Shipped, Delivered, or Completed status, you may post orders to SQL Account:

1. Select orders by clicking the checkbox next to each order

2. Click the Post Order button; a popup dialog will appear as shown below

   

3. Select Include Cancelled Orders to post the cancelled orders too

4. Once the post order is complete, a toast notification will appear as shown below

   

5. Each order's post status can be checked in the table under the Post Status column:

   • Failed Reason: there is some error when posting the order
   • Posted Date: the order had been posted before. May try to repost in Settings > Repost

General Features

Feature	Description
Search	Find orders by Order ID, Store Name, Package ID or Tracking Number using the search bar
Column Visibility	Click the leftmost button to show/hide specific table columns
Filter by Platform	Displays orders based on platform filtered
Filter by Platform Status	Displays orders based on platform status filtered
Filter by Shipment Provider	Displays orders based on shipment provider filtered
Date Range	Filter orders by created or updated date using the date picker